Privacy Policy

1. Introduction

PMP Traders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pmptraders.com and make purchases through our ecommerce platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you make a purchase:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through Razorpay)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders
• Payment Processing: To securely process payments through Razorpay
• Customer Support: To provide customer service and support
• Order Tracking: To allow you to track your orders
• Communication: To send order confirmations and updates
• Website Improvement: To improve our website and services

4. Data Sharing and Third Parties

4.1 Razorpay Integration

We use Razorpay as our payment processor. When you make a purchase, your payment information is securely transmitted to Razorpay for processing. Razorpay is a trusted, PCI DSS compliant payment gateway that handles all payment data securely.

4.2 No Third-Party Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third-party applications or services for marketing or advertising purposes. Your data is only shared with Razorpay for payment processing, which is essential for completing your transactions.

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our customers or others.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Razorpay
• Regular security audits and updates
• Limited access to personal information
• Secure data storage practices

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order information is typically retained for 7 years for tax and accounting purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Provide personalized experience

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.